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In Dhanbad, Railways has started WhatsApp complaint service for the convenience of passengers. Passengers can lodge a complaint of any problem during the journey through WhatsApp on 7982139139.
Highlights
- WhatsApp complaint service started for passengers
- File a complaint with WhatsApp on 7982139139
- See the status of complaint from Railmadad Chatbot
Dhanbad Railway Division has released information related to this on X. Assistant Commercial Manager has also shared the WhatsApp chatbot number on his X handle. It has been reported that all passengers are informed that for any kind of assistance during the journey, you can file a complaint through Railmadad Whatsapp Chatbot.
You can file a complaint like this
Railways has created a chatbot named Rail Madad. Any passenger can file his complaint on this by saying HI, Hello or Namaste. As soon as you write Hi, Hello or Namaste, you will get the message of “Namaste, Welcome to Rail Madad”. Reserve ticket holders will be able to file a complaint by entering PNR number.
What are the special things of Whatsapp Chatbot?
1. After filing a complaint, you can see its status.
2. You can also know the status of your already recorded complaint.
3. You can also share your positive experience with Railways.
4. You can also give suggestions to improve services.
5. You can also ask for emergency help for health care and safety.
